Customer Success Operations Manager (iGaming)

TL;DR

Customer Success Operations Manager (iGaming): Supporting the CSM team in creating account plans and maintaining audits with an accent on cross-functional liaison and process simplification. Focus on driving product adoption, ensuring retention, and optimizing operational standard methodologies for hirify.global systems.

Location: Must be based in Vancouver, Canada

Company

hirify.global is a global leader in the gaming and casino industry, focusing on delivering cutting-edge system solutions.

What you will do

• Create and maintain critical account plans, documents, and software maintenance audits to ensure accurate billing.
• Act as a primary liaison between the CSM team and internal departments, including product management and engineering.
• Drive product adoption and customer retention while identifying upsell and cross-sell opportunities.
• Lead regular System Business Reviews (SBR) and Business Partner Meetings to demonstrate value to customers.
• Monitor industry trends and identify operational risks to recommend system improvements.
• Support professional and education services teams in scoping new opportunities and identifying training needs.

Requirements

• Proven track record in post-sales or professional services within enterprise and cloud software environments.
• Experience developing product use cases and driving continuous product value for customers.
• Must be based in Vancouver, Canada.
• Willingness to travel up to 50% based on business needs.
• Exceptional interpersonal, presentation, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced multitasking environment.

Culture & Benefits

• Commitment to a workforce that reflects global diversity and an inclusive environment.
• Growth-oriented culture guided by the 5Cs: Culture, Capabilities, Content, Commercialization, and Cash Flow Creation.
• Opportunity to contribute to the goal of becoming the number one supplier in the casino industry.
• Collaborative team environment with a strong emphasis on personal energy and self-leadership.