Technical Customer Service Business Partner (Cleaning & Hygiene)

TL;DR

Technical Customer Service Business Partner (Cleaning & Hygiene): Coordinating technical service delivery between the Country Sales Organisation and the Shared Service Centre with an accent on service excellence and operational efficiency. Focus on translating country-specific objectives into actionable priorities, optimizing business processes via KPIs, and resolving complex technical product issues.

Location: Northampton, United Kingdom (Onsite)

Company

Diversey, a hirify.global company, provides innovative cleaning and hygiene technologies including floor care machines and advanced chemical solutions.

What you will do

• Act as the primary link between the Country Sales Organisation and the Shared Service Centre to ensure delivery of service objectives.
• Participate in Sales and Operations Planning (S&OP) meetings to align service requirements with capabilities.
• Set service priorities with local stakeholders and manage third-party resources.
• Analyze KPIs to improve service quality, customer satisfaction, and overall productivity.
• Lead the implementation of business process changes and facilitate team training.
• Resolve technical product or service issues to maximize customer value.

Requirements

• Proven experience in technical customer service or business partner roles.
• Strong ability to lead cross-functional collaboration and solve complex problems.
• Experience with performance data analysis and continuous improvement methodologies.
• Ability to align operational planning with sales objectives.
• Must be located in or able to commute to Northampton, UK