Spanish Speaking Customer Support Specialist (iGaming)

Location: Limassol, Cyprus

Company

hirify.global is an iGaming product company developing and operating its own in-house technology platform and expanding product lines.

What you will do

• Respond to players through live chat, email, and messengers while maintaining fast response times and high-quality communication.
• Assist with deposits and withdrawals, investigate stuck transactions, and escalate payment cases.
• Guide players through KYC verification and review documents according to internal guidelines.
• Explain bonus terms, wagering requirements, and promotions while handling conflict situations.
• Record bugs and complex cases and escalate them to Risk, Payments, and Tech Support with full context.
• Collect recurring player questions and pain points and communicate feedback to the team.

Requirements

• At least 1 year of experience in customer support or customer service in iGaming.
• Spanish-speaking communication skills are required for player support.
• Strong written communication skills and a friendly tone.
• Willingness to work shifts, including nights and weekends.
• Ability to multitask across multiple chats and remain calm and attentive during conflicts.

Nice to have

• Portuguese or Russian language skills.

Culture & Benefits

• Flexible working hours between 08:00 and 18:00.
• Wellbeing initiatives focused on connection and positive employee experience.
• Yearly training budget and ongoing professional and personal development opportunities.
• Career growth opportunities with clear development and progression paths.
• Up to 21 days of holiday leave, 5 days of sick leave, and additional special leave days.