Spanish Speaking Customer Support Specialist (iGaming)

Location: Limassol, Cyprus

Company

hirify.global is an ambitious product building its own technological ecosystem in the iGaming space.

What you will do

• Handle player inquiries via live chat, email, and messengers, maintaining high-quality communication and fast response times.
• Manage payment-related issues, including deposits, withdrawals, and investigation of stuck transactions.
• Guide players through the KYC verification process and review documentation according to guidelines.
• Explain bonus terms, wagering requirements, and promotions while resolving conflict situations.
• Document and escalate bugs and complex cases to Risk, Payments, and Tech Support teams.
• Gather and communicate player feedback and pain points to the internal team.

Requirements

• At least 1 year of customer support experience specifically within the iGaming industry.
• Strong written communication skills and a friendly, professional tone.
• Willingness to work in shifts, including nights and weekends.
• Ability to multitask and manage multiple simultaneous chat sessions.
• High attention to detail and composure when handling conflict situations.

Culture & Benefits

• Flexible working hours (between 08:00 and 18:00).
• Yearly training budget and ongoing professional development opportunities.
• Clear career progression paths within the organization.
• Up to 21 days of annual holiday leave and 5 days of sick leave.
• Special leave days for personal events (weddings, bereavement, etc.).
• Wellbeing initiatives focused on positive employee experience.