Junior IT HelpDesk and NOC Operator (Networking)

TL;DR

Junior IT HelpDesk and NOC Operator (Networking): Providing network delivery and help desk support for global operations with an accent on WAN/LAN monitoring and incident management. Focus on restoring major service incidents, managing network delivery projects, and ensuring system reliability across diverse IT infrastructure.

Location: Milcov, Romania

Company

hirify.global is the world leader in the energy and telecom cable systems industry, operating in 52 countries with over 30,000 employees.

What you will do

• Act as a specialist in Network Delivery and IT Help Desk Operations for global teams.
• Coordinate with internal resources, external providers, and Local IT Managers.
• Manage the full lifecycle of major service incidents, from restoration and communication to post-incident reviews.
• Execute testing and training for documentation and materials.
• Monitor and manage AMS and project delivery for WAN, LAN, and IT Security.

Requirements

• Specialization in Helpdesk support and Network delivery & monitoring.
• Experience with Service Management processes aligned with ITIL best practices.
• Cisco CCNA studies.
• Hands-on experience with PCs, servers, routers, WiFi, and Windows Operating System.
• Fluency in Italian (written and oral).
• Good English written and oral communication skills.

Nice to have

• ITIL knowledge.

Culture & Benefits

• Opportunities for international travel for projects and support.
• Integration into a Global IT Center of Excellence.
• Inclusive environment prioritizing diversity, equity, and meritocracy.
• Commitment to professional development and human potential.