Customer Care Associate (MedTech)

TL;DR

Customer Care Associate (MedTech): Managing customer inquiries, order escalations, and service issues for a medical technology company with an accent on resolving complex discrepancies and ensuring high satisfaction. Focus on collaborating with supply chain and manufacturing teams to provide accurate product information and timely resolutions.

Location: Must be based in Tijuana, Baja California, Mexico

Company

hirify.global is an innovation-driven medical technology company dedicated to developing clinically differentiated solutions that improve patient outcomes and transform healthcare workflows.

What you will do

• Manage inbound and outbound customer calls regarding orders, products, and pricing.
• Handle urgent backorder escalations and resolve price discrepancies.
• Collaborate with supply chain and manufacturing departments to determine accurate product ETAs.
• Maintain professional communication via email to ensure prompt resolution of customer concerns.
• Document all customer interactions and follow up on open requests.
• Propose alternative solutions to field representatives to expand business relationships.

Requirements

• Must be based in Tijuana, Mexico
• Excellent English verbal and written communication skills required
• Minimum 2 years of experience in a customer service role
• High school diploma or equivalent
• Strong interpersonal skills with the ability to explain complex issues clearly

Nice to have

• Experience in the MedDevice or manufacturing industry
• Proficiency with Oracle, Agile, and Salesforce

Culture & Benefits

• Opportunity to work in a global, innovation-driven medical technology environment.
• Commitment to continuous improvement and professional development.
• Equal employment opportunity employer valuing merit and diversity.