Enterprise Customer Success Manager (SLED)

TL;DR

Enterprise Customer Success Manager (SLED): Driving long-term value and growth within large state and federal agency accounts with an accent on product adoption, strategic advisory, and public sector compliance. Focus on navigating complex procurement frameworks, reducing security risks, and maximizing the long-term value of IT management solutions across government entities.

Location: Remote (US) - Must be based in California, Washington, Oregon, Texas, or Florida

Company

hirify.global provides comprehensive IT management solutions designed to modernize infrastructure and strengthen cybersecurity for public and private sector organizations.

What you will do

• Manage a portfolio of large state and federal agency accounts to drive deep product adoption and long-term retention.
• Serve as a strategic advisor to CIOs, CISOs, and IT Directors on risk reduction, audit readiness, and operational efficiency.
• Identify and execute cross-sell and up-sell opportunities for RMM, endpoint management, and cybersecurity solutions.
• Lead Executive Business Reviews focused on security posture improvements and public accountability metrics.
• Navigate complex government procurement processes, including large-scale RFPs and grant funding sources like ARPA and E-Rate.
• Collaborate cross-functionally with Sales, Support, and Product teams to advocate for SLED-specific feature requirements.

Requirements

• Proven track record managing and growing large, complex state or federal government accounts.
• Deep knowledge of enterprise public sector procurement processes, multi-year budget cycles, and grant funding.
• Experience engaging and consulting with senior government stakeholders (CIOs, CISOs).
• Strong familiarity with cybersecurity mandates including NIST, CJIS, FERPA, HIPAA, and FedRAMP.
• Proficiency in Salesforce and enterprise CRM best practices.
• Must be based in California, Washington, Oregon, Texas, or Florida.