Customer Support Engineer (Storage)

TL;DR

Customer Support Engineer (Storage): Managing post-sales technical operations and complex escalations for enterprise AI infrastructure with an accent on storage systems, Linux administration, and network troubleshooting. Focus on resolving critical customer issues, performing field services, and collaborating with engineering teams to drive product improvements.

Location: Must be based in Campbell, CA

Company

hirify.global is a high-growth infrastructure company building the enterprise software platform for the AI era, focused on massive dataset management and real-time analysis.

What you will do

• Respond to technical support issues reactively and proactively, ensuring full resolution and closure.
• Perform field services including installations, upgrades, break-fix, and system expansions.
• Manage and track feature requests and bugs, advocating for assigned account priorities.
• Collaborate with engineering and professional services teams to solve complex technical problems.
• Identify opportunities for continuous improvement to ensure full adoption of VAST products.
• Balance workload to meet KPIs and SLAs while maintaining high customer satisfaction.

Requirements

• 5+ years of experience in customer-facing, pre-sale/post-sale roles with complex storage solutions.
• Extensive knowledge of enterprise IT infrastructure, networking, and storage.
• Strong working experience with Linux system administration and network troubleshooting.
• Proficiency in bash scripting and at least one other programming language.
• Significant experience with file systems and scale-out NAS implementation.
• Ability to travel approximately 20% of the time and participate in rotational weekend/holiday shifts.

Nice to have

• In-depth knowledge of S3 and high-performance computing (HPC).
• Hands-on lab and hardware management experience.
• Experience working in a rapidly growing, dynamic startup environment.

Culture & Benefits

• Opportunity to work at the center of the AI infrastructure revolution.
• Collaborative environment with a customer-first mentality.
• Exposure to cutting-edge data management and AI training technologies.