Lead Customer Service Engineer (Aerospace)

TL;DR

Lead Customer Service Engineer (Aerospace): Deploying major consulting projects and providing technical expertise for MSC software within the aerospace and defense sectors with an accent on structural analysis and FEA simulations. Focus on applying AI and machine learning to enhance FEM workflows and delivering sophisticated technical solutions to key customers.

Location: Rome, Italy (Onsite/Customer sites)

Company

hirify.global is a global leader in electronic systems design and software, focusing on developing leaders and innovators in technology.

What you will do

• Deploy major consulting projects by analyzing customer requirements and implementing sophisticated technical solutions.
• Deliver product training and live demonstrations for both pre-sales and post-sales customers.
• Support and contribute to professional services projects involving MSC software.
• Create technical knowledge content, including how-to articles, presentations, and videos.
• Collaborate with internal sales, services, and R&D teams to provide user feedback for product improvement.
• Work closely with local and European technical teams and perform onsite visits to customers.

Requirements

• Minimum 3 years of experience in a similar technical environment.
• Proficiency in MSC Software products, specifically Nastran and Patran.
• Strong knowledge of aerospace and/or defense industry processes.
• Expertise in structural analysis, including static, dynamic, multi-body dynamics, non-linear analysis, and aeroelasticity.
• Programming skills in Python or other scripting languages.
• Italian: Mother tongue (C2).
• English: Excellent written and spoken command (C1+).
• Location: Must be based in Rome, Italy.

Nice to have

• Experience with MARC or ADAMS.
• Ability to apply AI and machine learning techniques to enhance FEM workflows, including optimization and predictive modeling.

Culture & Benefits

• Focus on hiring and developing leaders and innovators.
• Opportunity to make a tangible impact on the world of technology.
• Collaborative international environment working with European technical teams.