Customer Success Manager (Cloud)

TL;DR

Customer Success Manager (Cloud): Managing customer onboarding and cloud consumption for Microsoft 365 and Azure services with an accent on driving adoption and optimizing cloud spend. Focus on translating usage data into actionable insights and coordinating complex technical escalations.

Location: Bangkok, Thailand

Company

Global AI-powered software and cloud solutions provider with a presence in over 70 countries.

What you will do

• Coordinate onboarding for Microsoft 365 and Azure subscriptions, ensuring smooth transition from sales to delivery.
• Analyze cloud consumption and billing data to highlight trends, anomalies, and cost-saving opportunities.
• Lead regular service reviews and provide actionable cloud optimization recommendations.
• Manage customer support escalations as the primary contact, coordinating with global technical teams.
• Partner with account teams to identify opportunities for renewals, expansion, and increased customer retention.
• Maintain operational excellence through accurate reporting and contribution to internal knowledge bases.

Requirements

• Understanding of Microsoft 365, Azure, and cloud-based service models.
• Ability to interpret and communicate complex cloud consumption and billing data.
• Strong customer engagement and stakeholder management skills.
• Confidence in collaborating with both technical and non-technical teams.
• Organized and proactive approach to managing multiple priorities.

Nice to have

• Familiarity with Azure Cost Management or Azure Advisor.
• Exposure to CSP or Enterprise Agreement (EA) environments.
• Experience supporting cloud adoption or optimization initiatives.

Culture & Benefits

• Access to world-class learning and development programs to support career growth.
• Opportunity to work in a global environment across borders.
• Purpose-driven culture that empowers innovation and individual impact.
• Collaborative work environment with a focus on professional development.