Information Systems Analyst (Zendesk/CX)

TL;DR

Information Systems Analyst (Zendesk/CX): Managing and optimizing the Zendesk customer experience system and its integrations with an accent on business process alignment and system customization. Focus on leading implementation projects, providing operational support, and leveraging AI-driven CX tools to enhance operational efficiency.

Company

hirify.global is an all-in-one platform helping hospitality businesses automate and scale their operations through a comprehensive suite of features and industry integrations.

What you will do

• Act as the technical owner of the Zendesk system and its integrations.
• Collaborate with CX teams to align system capabilities with business processes.
• Analyze business requirements and implement customizations to enhance Zendesk functionality.
• Lead Zendesk implementation and enhancement projects from planning to execution.
• Provide day-to-day operational support, troubleshooting, and system maintenance.

Requirements

• 3+ years of hands-on experience administering customer experience (CX) systems.
• Strong understanding of CX best practices and key performance indicators (KPIs).
• Familiarity with AI-driven CX tools and automation capabilities.
• Process-oriented mindset with proven project management skills.
• Excellent communication and presentation skills in English.
• Bachelor's degree in Information Systems, Industrial Engineering, or a related field.

Culture & Benefits

• Fast-growing global startup environment.
• Opportunity to work in a dynamic, impact-driven team across 16 countries.
• Commitment to equal opportunity employment.