Digital Product Manager (Frictionless Daily Banking)

TL;DR

Digital Product Manager (Frictionless Daily Banking): Lead digitisation initiatives and elevate everyday banking experiences for Daily Banking customers with an accent on end-to-end customer journey optimisation across onboarding, transactions, and savings. Focus on analysing moments of truth, driving agile delivery, and managing product risks to deliver seamless, customer-centric outcomes.

Location: Sydney

Company

hirify.global builds simpler, more rewarding banking experiences for customers and communities.

What you will do

• Drive digitisation initiatives to streamline and automate Daily Banking customer journeys.
• Analyse customer behaviour, feedback, and pain points to identify opportunities for journey and process improvement.
• Manage agile delivery by maintaining backlogs, contributing to sprint rituals, and ensuring initiatives land with quality.
• Manage issues, incidents, and product risks, implementing structural improvements across systems and processes.
• Collaborate with cross-functional teams (Tech, Operations, Digital, Contact Centre, Marketing) to deliver seamless, customer-centric outcomes.

Requirements

• Proven experience in digital product management with a track record of designing and delivering digital solutions that improve customer outcomes.
• Strong customer experience and journey optimisation skills, including analysing pain points and redesigning journeys end-to-end.
• Hands-on experience with customer journey and lifecycle management (e.g., improving application flows, onboarding, and ongoing engagement).
• Ability to drive digitisation and process improvement initiatives that enhance efficiency, automation, and customer satisfaction.
• Exceptional stakeholder management and collaboration skills across tech, operations, contact centres, and digital teams.
• Banking experience is not required; focus is on digital, analytical, and customer-first mindset.

Culture & Benefits

• Discounted ING Health Insurance.
• Additional rest day to support wellbeing.
• IMPACT day to volunteer on approved sustainability activities.
• Agile, data-driven environment with cross-squad collaboration.

Hiring process

• Apply and complete the recruitment process; support and adjustments are available if needed.
• Interviews and evaluations focus on skills, capabilities, and alignment with ING values.