Senior Java IVR Application Developer (AWS)

TL;DR

Senior Java IVR Application Developer (Java/AWS): Developing and improving cloud-based IVR applications for a global contact center engineering team with an accent on system reliability and customer experience. Focus on designing stateful IVR flows, integrating internal services, and optimizing call steering architecture.

Location: Toronto, Canada (ForeverRemote)

Company

Global IT services and consulting company supporting digital transformation for some of the world's largest enterprises.

What you will do

• Design, develop, and maintain cloud-based stateful IVR applications aligned with business and technical requirements.
• Integrate IVR solutions with key internal services to enhance application functionality.
• Monitor IVR systems and implement operational improvements to deliver a high-quality experience for millions of users.
• Troubleshoot and resolve complex issues within the voice contact center and IVR environments.
• Collaborate with project managers to ensure timely and high-quality delivery of technical solutions.
• Participate in forward-looking initiatives to improve call steering and IVR architecture.

Requirements

• 7+ years of professional software development experience.
• Proficiency in Java EE and Spring Boot / Spring Core.
• Solid knowledge of Object-Oriented Design (OOD), OOP, and design patterns.
• Hands-on experience with cloud platform engineering, preferably AWS.
• Experience developing IVR applications and using SQL for application configuration.
• Ability to work independently in a fast-paced, global environment.

Nice to have

• Expertise in speech standards such as VoiceXML, SRGS, MRCP, and CCXML.

Culture & Benefits

• ForeverRemote work culture providing high flexibility.
• Comprehensive compensation package including health insurance and language courses.
• Availability of a relocation program.
• Professional development through certifications, mentorship, and internal mobility.
• Inclusive multicultural environment with regular team-building and social events.