Senior Java Developer (IVR)

TL;DR

Senior Java Developer (IVR): Building and maintaining cloud-based, stateful IVR applications for voice contact center systems with an accent on microservices architecture and distributed systems. Focus on troubleshooting complex production issues, implementing operational improvements, and integrating voice technologies to ensure high-quality customer experiences.

Location: Must be based in the United States (Utah)

Company

hirify.global is a global IT services and consulting company supporting digital transformation for large enterprises with a culture of relentless performance.

What you will do

• Design, develop, and maintain IVR applications based on business and technical requirements.
• Integrate IVR solutions with internal services and configure applications using SQL.
• Monitor system performance and implement operational improvements to enhance customer experience.
• Troubleshoot and resolve complex issues within voice contact center and IVR environments.
• Collaborate with project managers to ensure timely and high-quality delivery of solutions.
• Participate in forward-looking initiatives to improve call steering and IVR architecture.

Requirements

• 7+ years of professional software development experience with a strong focus on Java.
• Strong proficiency in Java EE and Spring Boot/Spring Core.
• Hands-on experience with cloud platform engineering, preferably AWS.
• Experience with containerization and orchestration using Docker and Kubernetes.
• Solid knowledge of OOD, OOP, and design patterns.
• Familiarity with voice technologies such as VoiceXML, SRGS, MRCP, or CCXML.

Nice to have

• Understanding of voice contact center systems and IVR platforms.
• Experience developing IVR applications.
• Understanding of AI integration and LLM-based architectures.

Culture & Benefits

• ForeverRemote work culture providing flexibility.
• Comprehensive compensation and benefits package including health insurance.
• Professional development opportunities including certifications and mentorship.
• Inclusive, multicultural environment with a focus on social sustainability.
• Relocation program support.