Back Office Fulfillment Specialist (Fintech)

TL;DR

Back Office Fulfillment Specialist (Fintech): Supporting online retail deposit operations by resolving complex service requests and managing account maintenance with an accent on risk mitigation and procedural accuracy. Focus on investigating CD maturity actions, processing sensitive documentation, and ensuring high-quality service delivery across multiple internal systems.

Location: Must be based in or able to commute to Draper, UT or Richardson, TX. This role operates under a hybrid model requiring 3 days per week in the office.

Company

hirify.global is a leading global financial institution, with Marcus serving as its digital consumer banking arm, providing high-yield savings and deposit products through a fully digital experience.

What you will do

• Resolve back-office cases including CD maturity, account maintenance, and deceased depositor processing.
• Place outbound calls to gather information and assist customers with retail deposit products.
• Process incoming mail and update case records in accordance with established procedures.
• Navigate internal systems to research requests and document outcomes clearly.
• Adhere to strict risk mitigation, compliance, and audit requirements.
• Participate in process improvement initiatives to enhance operational efficiency.

Requirements

• Minimum 2 years of customer service experience.
• Basic understanding of banking operations including check payments, wires, and ACH.
• Strong analytical and organizational skills with a risk-control mindset.
• High School diploma.
• Ability to work weekend and evening shifts as required.
• Must be able to work in a hybrid model (3 days/week in office).

Nice to have

• Experience supporting deposit products in a bank or financial services environment.
• Familiarity with case management tools and workflow queues.
• Experience handling sensitive customer scenarios or written correspondence.

Culture & Benefits

• Access to the expertise and resources of a global financial institution.
• Focus on professional development and operational excellence.
• Collaborative team environment with a customer-first approach.