Senior Software Engineer (Reliability)

Location: Menlo Park, California office with in-person attendance expected at least 3 days per week. Base pay locations also include New York, Bellevue, and Washington, DC.

Salary: $196,000–$230,000 USD annual base pay, plus bonus opportunities, equity, and benefits.

Company

Robinhood is a fintech company building products and infrastructure to democratize finance.

What you will do

• Help establish the Robinhood Command Center as a front line for detecting, coordinating, and mitigating production incidents.
• Lead incident mitigation by coordinating service owners, facilitating rollbacks and traffic shifts, and maintaining a clear source of truth.
• Develop incident management processes, response tooling, education, adoption, and metrics for MTTD and MTTR improvements.
• Define company-wide dashboards, alerts, and observability frameworks for critical user journeys, availability, and business-impact metrics.
• Design failure-mitigation strategies, monitoring standards, and observability roadmaps across multi-region and multi-cluster systems.
• Drive post-incident governance, postmortems, SEV reviews, executive reporting, mentoring, and engineering culture initiatives.

Requirements

• 5+ years of software engineering experience, including significant experience operating production systems.
• 2+ years focused on reliability engineering, infrastructure, distributed systems, or production operations.
• Hands-on experience as an incident commander, primary on-call engineer, or in a similar incident leadership role.
• Deep knowledge of systems reliability, observability frameworks, fault-tolerant architecture, capacity planning, and failover strategies.
• Experience with multi-region or multi-cluster architectures and modern observability stacks such as OpenTelemetry, Prometheus, and Grafana.
• Strong communication and cross-functional collaboration skills, with a track record of improving MTTD, MTTR, availability, or customer impact.

Culture & Benefits

• High-impact work on reliability and infrastructure for financial products.
• Performance-driven compensation with bonus programs, equity ownership, and 401(k) matching.
• Health insurance, with 100% employee coverage and 90% dependent coverage.
• Flexible lifestyle wallet for wellness, learning, and other expenses.
• Employer-paid life and disability insurance, fertility benefits, mental health benefits, paid time off, sick time, parental leave, and company holidays.
• Office experience with catered meals, events, and comfortable workspaces.