Senior Software Engineer (Fintech)

TL;DR

Senior Software Engineer (Fintech): Building and evolving incident response processes and reliability tooling for a high-scale financial platform with an accent on operational excellence, observability, and incident leadership. Focus on designing failure mitigation strategies, defining global monitoring standards, and driving durable reliability improvements across hundreds of services.

Location: Must be based in Menlo Park, CA; in-person attendance required at least 3 days per week.

Salary: $153,000–$230,000 USD (based on location zone).

Company

A mission-driven financial technology company democratizing finance for all through innovative investment and trading platforms.

What you will do

• Lead incident mitigation efforts, facilitating time-sensitive decisions and maintaining a clear source of truth during active production incidents.
• Develop and maintain incident management processes to ensure timely resolution and minimize customer impact.
• Define and build frameworks to improve monitoring, alerting, and observability across hundreds of services.
• Drive post-incident governance, defining standards for postmortems and follow-up tracking to ensure reliability improvements.
• Design next-generation failure mitigation strategies to avoid full-region or full-datacenter failovers.
• Act as a force multiplier through mentoring, technical influence, and contributions to engineering culture.

Requirements

• 5+ years of software engineering experience, including significant production systems operation.
• 2+ years focused on reliability engineering, infrastructure, distributed systems, or production operations.
• Hands-on experience serving in incident leadership roles such as incident commander or primary oncall.
• Deep knowledge of systems reliability, observability frameworks, and fault-tolerant architecture design.
• Experience with multi-region or multi-cluster architectures, capacity planning, and failover strategies.
• Must be based in Menlo Park, CA and able to work onsite at least 3 days per week.

Nice to have

• Familiarity with modern observability stacks like OpenTelemetry, Prometheus, and Grafana.
• Demonstrated ability to drive measurable improvements in MTTD, MTTR, and availability.

Culture & Benefits

• Performance-driven compensation including bonus programs and equity ownership.
• 100% paid health insurance for employees with 90% coverage for dependents.
• 401(k) matching and employer-paid life and disability insurance.
• Flexible lifestyle wallet for wellness and learning expenses.
• Generous time off including company holidays, sick time, and parental leave.
• Exceptional office experience with catered meals and collaborative workspaces.