Senior Director, Operations Quality (iGaming)

Location: Las Vegas, NV, United States

Company

Light & Wonder develops gaming technology, products, and content for land-based casinos and operators worldwide.

What you will do

• Lead the Operations Quality Management System and align it with operational business functions.
• Direct the Americas Quality team and coordinate quality initiatives across customers, suppliers, manufacturing, warehousing, and logistics.
• Manage customer-site Quality Incident Reports and drive containment, corrective actions, and continuous improvement.
• Improve supplier quality through documented performance plans and establish quality improvement plans across manufacturing and logistics.
• Define quality data, KPIs, reporting, and communication plans in collaboration with IT and Operations.
• Partner with engineering, product development, product management, field service, material supply, commercial teams, and global quality leaders to resolve issues and improve customer outcomes.

Requirements

• At least 10 years of experience in a senior quality leadership role.
• Bachelor’s degree in engineering preferred, or equivalent technical experience managing quality programs and processes.
• Experience leading directly and through influence, coordinating cross-functional projects, and communicating with customers and stakeholders at all organizational levels.
• Knowledge of 5 Why, DFMEA, PFMEA, process mapping, root-cause analysis, corrective and preventive actions, Lean Manufacturing, and Six Sigma.
• Knowledge of inspection methods for the design, fabrication, and production of electronic equipment.
• Familiarity with AS9100, ISO 9001, and AS9102 standards, Business Intelligence, analysis, reporting, and Microsoft Office.

Culture & Benefits

• Quality and customer focus are emphasized across the organization.
• The role includes training and mentoring the quality team and wider organization.
• Responsibilities include performance appraisal, recognition, and disciplinary actions where necessary.
• Full-time employment with physical requirements including extended standing and lifting 5 to 50 pounds.