Senior Director, Operations Quality

TL;DR

Senior Director, Operations Quality: Lead the Operations Quality Management System and drive global operational quality alignment across a matrixed organization with an accent on customer experience, quality incident containment/corrective actions, and continuous improvement. Focus on building QMS processes, managing global quality data and KPIs, and partnering cross-functionally (hardware/software/engineering, suppliers, manufacturing, warehousing, logistics) to improve hardware quality outcomes.

Location: Las Vegas, NV

Company

hirify.global builds land-based gaming technology, products, and content for casinos and operators worldwide.

What you will do

• Build and maintain the Operations Quality Management System (QMS) aligned with operational business functions.
• Lead Americas Quality and drive global quality alignment across customers, suppliers, manufacturing, warehousing, and logistics.
• Collect and analyze global quality data on product issues; coordinate cross-regional and cross-functional collaboration to implement solutions.
• Manage Quality Incident Reports (QIRs) from customer sites and ensure aligned containment and corrective actions.
• Establish quality improvement plans for Manufacturing and Logistics; drive supplier quality performance with documented improvement plans.
• Define KPIs and reporting needs with IT and Operations; author and approve quality policies and procedures; train and mentor teams.

Requirements

• Bachelor’s degree in engineering preferred (or equivalent technical experience managing quality programs and processes).
• Minimum 10 years in a senior quality leadership role.
• Proven problem-solving and improvement methods experience (e.g., 5 Whys, DFMEA, PFMEA, process mapping) and root cause/corrective & preventive action determination.
• Knowledge of Lean Manufacturing and Six Sigma concepts for process/product variability reduction.
• Familiarity with quality assurance standards AS9100, ISO 9001, and AS9102.
• Experience with business intelligence, analysis, and reporting; strong written and verbal communication skills.

Culture & Benefits

• Quality and customer-focus culture supported through employee engagement and a corrective & continuous improvement program.
• Cross-functional partnership across hardware/software engineering, product development/management, suppliers, manufacturing, and logistics.
• Direct customer engagement expected as part of quality leadership.
• Training, mentoring, and performance management responsibilities for direct reports and broader organization.

Hiring process

• Interviews and evaluation of quality leadership experience, problem-solving methods, and cross-functional program delivery.
• Discussion of quality metrics/KPIs, QMS approach, and how corrective actions are driven and communicated.