Senior Business Operations Manager (SaaS)

TL;DR

Senior Business Operations Manager (SaaS): Driving tactical execution of cross-functional projects and operational excellence with an accent on AI-driven process automation and GTM initiatives. Focus on managing strategic programs, maintaining process documentation, and delivering data-driven insights to leadership.

Location: São Paulo (Hybrid)

Company

hirify.global is a leading customer engagement platform that empowers brands to deliver personalized, AI-powered customer experiences across all touchpoints.

What you will do

• Identify manual bottlenecks and implement AI-driven automation to increase team velocity.
• Lead the execution of GTM initiatives, including new product introductions and major launches.
• Provide end-to-end management for strategic programs, including milestone tracking and data collection.
• Maintain up-to-date process documentation to ensure operational consistency.
• Share data-driven insights with leadership to guide strategic decision-making.

Requirements

• 5-7+ years of operations or program management experience in SaaS.
• Proven ability to act with autonomy and shape strategy with limited oversight.
• Exceptional analytical skills and experience in cross-functional collaboration.
• Bias toward action and ability to thrive in a rapidly changing environment.

Culture & Benefits

• Competitive compensation packages including equity.
• Comprehensive medical, dental, vision, life, and disability insurance plans.
• Flexible paid time off and family services including parental leave.
• Professional development support with career pathing and learning stipends.
• Curated in-office experience designed to foster community and innovation.
• Opportunities for community involvement through volunteer weeks and donation matching.