Business Operations Analyst (AI)

TL;DR

Business Operations Analyst (AI): Supporting the Customer Experience organization by driving operational excellence and streamlining customer journeys through data-driven insights. Focus on leveraging AI tools, managing strategic initiatives, and building reporting frameworks to enhance organizational performance.

Location: Sao Paulo, Brazil

Company

hirify.global is a leading global analytics software company helping businesses in over 100 countries make better decisions through AI and machine learning.

What you will do

• Provide operational support for Customer Success and Customer Support teams.
• Champion an AI-first approach to streamline workflows and improve the customer journey.
• Lead strategic initiatives to drive growth and improve business performance.
• Develop content for global operating cadences, including business and health reviews.
• Track KPIs and build AI-enhanced dashboards for senior leadership.
• Ensure data integrity and hygiene across systems to enable effective decision-making.

Requirements

• Fluent in English and Portuguese.
• Experience in business operations, analytics, or program management.
• Advanced proficiency in Excel and PowerPoint for executive-level reporting.
• Experience with CRM systems like Salesforce or ServiceNow.
• Proven ability to build structure in ambiguous environments and drive cross-functional initiatives.
• Familiarity with AI tools and platforms for data analysis and content creation.

Nice to have

• Direct experience supporting Customer Success or Customer Support in a B2B environment.
• Experience using AI to accelerate analytical work, such as data summarization or pattern recognition.

Culture & Benefits

• Inclusive culture focused on core values like acting like an owner and delighting customers.
• Competitive compensation and rewards programs.
• Opportunities for professional development and learning.
• Engaging, people-first work environment with a focus on work-life balance.