Customer Growth Account Manager (SeaLights)

TL;DR

Customer Growth Account Manager (SeaLights): Build trusted customer relationships and drive retention by creating joint success plans and coaching customers to achieve business value with the SeaLights Quality Intelligence Platform, with an accent on testing journey acceleration and cross-functional solution improvements. Focus on translating customer business needs into product requirements, interpreting testing outcomes, and becoming a subject matter expert on SeaLights.

Company

hirify.global provides continuous testing and quality engineering solutions powered by AI.

What you will do

• Establish trusted-advisor relationships with assigned customers and promote retention and loyalty.
• Understand customer business needs, goals, and testing challenges; create joint success plans to achieve outcomes.
• Coach customers on how to use SeaLights to obtain business value.
• Collaborate with SeaLights team members to develop strategic account and success plans.
• Partner with cross-functional teams (sales, product management, engineering) to translate business needs and product requirements into improved solutions.
• Develop deep subject-matter expertise on SeaLights products.

Requirements

• 5 years of progressive Customer Success or Account Management experience with complex accounts.
• Able to report on a night shift schedule.
• Strong ownership and accountability for assigned customer base.
• Exceptional communication and organizational skills, including project management, training, or coaching experience.
• Ability to travel to customer locations occasionally.
• Basic understanding of DevOps principles and CI/CD concepts; general knowledge of SDLC and agile methodologies; awareness of testing types and ability to interpret test results.

Culture & Benefits

• Market competitive salary with a success-oriented bonus.
• Day 1 HMO coverage with 3 free dependents.
• Hybrid work arrangement.
• Work with a market leader in model-based automation testing.
• Supportive and engaged leadership; commitment to diversity and inclusion.