Help Desk Support Specialist III (IT Technical Support)

TL;DR

Help Desk Support Specialist III (IT Technical Support): Providing high-level technical assistance to end-users for hardware, software, and network systems with an accent on resolving complex technical issues that exceed Level 2 support. Focus on diagnosing advanced connectivity problems, mentoring junior specialists, and developing technical documentation.

Location: Onsite in Atlanta, GA

Salary: $26.41/hr

Company

hirify.global is a holding company with multiple subsidiaries serving the federal government and commercial enterprises across various sectors.

What you will do

• Resolve complex technical issues escalated from Level 2 support.
• Diagnose and investigate advanced hardware, software, and network problems.
• Collaborate with other IT teams to identify and implement long-term system solutions.
• Mentor and train Level 1 and Level 2 support specialists.
• Develop and maintain technical documentation, procedures, and knowledge base articles.
• Participate in the evaluation and testing of new technologies and tools.

Requirements

• Associate's degree and 3-5 years of relevant technical support experience.
• Must be able to obtain and maintain required customer clearance for access to systems, facilities, equipment and property.
• Ability to perform physical tasks including lifting and moving up to 25 pounds.
• Proven expertise in diagnosing operating systems and network connectivity issues.

Culture & Benefits

• Premium health benefits (Medical, Dental, Vision) eligible on the first day of hire.
• 401(k) with immediate vesting.
• Paid Time Off (PTO) and observance of federal holidays.
• Professional development and Legal Aid assistance programs.
• Family planning and fertility assistance.