Specialist, Customer Lending

TL;DR

Specialist, Customer Lending (SQL/Excel): Deliver analysis and optimisation of customer portfolio strategies across credit limit increases, limit decreases, and spend authorisation with an accent on data-driven insights and portfolio performance improvements. Focus on building reporting and monitoring, translating complex datasets into actionable insights for Senior Leadership, and partnering cross-functionally with the Credit Function to support faster, insight-led strategy decisions.

Location: London

Company

hirify.global is a financial services organization focused on customer lending and portfolio performance.

What you will do

• Shape and optimise customer lending strategies across products, balancing customer outcomes, business goals, and changing economic conditions.
• Develop and enhance reporting and monitoring to identify emerging trends and provide clear insights to Senior Leadership.
• Use SQL and data visualisation tools to turn complex data into actionable insights that improve portfolio performance.
• Build cross-functional relationships across the Credit Function and wider business to drive collaboration, knowledge sharing, and continuous improvement.

Requirements

• Degree educated or equivalent experience with a strong analytical and numerate background.
• Confident using SQL on a daily basis to analyse data, uncover insights, and support decision-making.
• Strong analytical skills to identify trends, solve problems, and communicate findings clearly to a range of stakeholders.
• Advanced MS Office skills, particularly Excel, with experience working with large and complex datasets.
• Proactive, curious, and collaborative mindset with creative thinking and a drive to make an impact.

Nice to have

• Experience in financial services with a foundation in risk analytics, ideally within consumer lending.
• Experience developing and implementing credit risk strategies in a fast-paced environment.
• Familiarity with AI co-working tools such as Claude Co-Work.
• Experience with visualisation tools such as Power BI and Tableau.
• Proficiency in Python for data analysis.

Culture & Benefits

• Equal opportunity employer committed to diversity and inclusion.
• Reasonable adjustments available during the application and interview process.
• Inclusive job design and hiring support via Textio.