Finance Customer Support Specialist

TL;DR

Finance Customer Support Specialist: Managing author payment records and tracking billing commitments with an accent on clear communication and account resolution. Focus on maintaining accurate financial data, handling outbound/inbound payment inquiries, and ensuring high-quality support for authors throughout the billing lifecycle.

Location: Must be based in Argentina

Company

hirify.global is a fast-growing book publishing platform that combines AI technology with human expertise to streamline the publishing process for authors globally.

What you will do

• Contact authors regarding outstanding payments via phone, email, and SMS to facilitate resolution.
• Assist authors with account verifications and royalty withdrawal processes.
• Manage a personal pipeline of open cases with full accountability for follow-ups.
• Maintain accurate and up-to-date payment records.
• Document all interactions clearly and escalate cases when necessary.
• Listen actively to author situations to find effective paths to payment resolution.

Requirements

• Advanced written and spoken English proficiency is required (CVs in other languages will not be considered).
• Exceptional organizational skills with the ability to manage multiple accounts and deadlines.
• Confidence and comfort handling difficult conversations over the phone.
• Strong attention to detail regarding numbers and financial records.
• Empathetic and patient communication style suitable for working with creative authors.
• Self-driven and proactive approach to task management and follow-ups.

Nice to have

• Previous experience in collections, accounts receivable, or customer support.
• Familiarity with tools such as Salesforce, Metorik, WordPress, and ClickUp.
• Ability to thrive in a fast-paced, shifting environment.

Culture & Benefits

• Fully remote work environment with a flexible schedule.
• Opportunity to work with a friendly, collaborative international team.
• Professional growth and training opportunities.
• Direct impact on customer satisfaction and author success.