Enterprise Support Engineer (Billing Services)

TL;DR

Enterprise Support Engineer (Billing Services): Monitoring, troubleshooting, and resolving issues within a complex, integrated billing ecosystem for SaaS offerings with an accent on data integrity and system availability. Focus on diagnosing system behavior, analyzing data discrepancies, and supporting high-impact production incidents across Salesforce, Zuora, and AWS.

Location: Remote within Canada

Compensation: $71,600–$94,000

Company

hirify.global is an AI-powered Experience Orchestration platform that empowers organizations to create empathetic, personalized customer and employee experiences at scale.

What you will do

• Provide operational support for billing platforms, including monitoring and resolving production issues.
• Investigate and resolve billing system incidents and data discrepancies across Salesforce, Zuora, and AWS.
• Collaborate with Engineering, Product, and Finance teams to diagnose defects and validate fixes.
• Participate in 24x7 on-call rotations, including support during critical billing cycles.
• Maintain operational documentation, runbooks, and troubleshooting guides.
• Contribute to post-incident reviews and continuous improvement initiatives.

Requirements

• Must be based in Canada
• 2-3+ years of experience in IT billing support, systems operations, or enterprise application support.
• Hands-on experience with Salesforce, Zuora, AWS, and Workday Financials.
• Experience with SaaS subscription and usage-based billing models.
• Strong analytical skills for investigating data discrepancies and system behavior.
• Ability to operate effectively independently during high-impact incidents with clear communication.

Nice to have

• Experience working with integrations, APIs, and system data flows.
• Experience operating in SOX-controlled or regulated environments.
• Interest in AI tools, automation, and reliability improvements.

Culture & Benefits

• Competitive salary with performance-based bonus opportunities.
• Independence to take ownership of work and make a significant impact.
• Collaborative, global team environment focused on empathy.
• Comprehensive benefits and perks package.