Associate Customer Experience Representative (Ecommerce)

TL;DR

Associate Customer Experience Representative (Ecommerce): Providing high-quality support to hobbyists and sellers on a global marketplace platform with an accent on order resolution, payment inquiries, and account management. Focus on delivering legendary customer service, triaging tickets, and driving site improvements through continuous feedback.

Location: Must be based in Utah (Remote)

Salary: $29,200–$50,200

Company

hirify.global, an eBay company, is a leading marketplace connecting collectible card game enthusiasts and professional sellers in a global hobby market.

What you will do

• Provide accurate and quality responses to customer inquiries via email.
• Resolve order issues and account inquiries by following established SOPs.
• Triage customer tickets within the team and across departments.
• Communicate emerging customer trends and needs to management.
• Educate customers on policies, tools, and product lines.
• Drive site improvements through continuous feedback and escalations.

Requirements

• Minimum 1 year of customer service experience, preferably in SaaS, eCommerce, or the gaming/hobby industry.
• Strong computer skills with experience in CRM tools like Zendesk or Salesforce.
• Familiarity with the collectible gaming industry.
• Must be based in Utah.
• No U.S. visa sponsorship available.

Culture & Benefits

• Comprehensive medical, financial, and insurance benefits.
• 401(k) eligibility.
• Paid time off and parental leave.
• Inclusive culture that embraces diversity and camaraderie.
• Opportunities to work with a passionate team in a high-growth environment.