Senior Observability Architect (Observability)

TL;DR

Senior Observability Architect (Observability): Designing and guiding the implementation of complex observability solutions for strategic customers with an accent on systems thinking, architecture design, and long-term customer success. Focus on building strategic relationships with SREs and architects, solving hard technical problems, and embedding Grafana’s technology into mission-critical systems.

Location: Remote, must be located on the US West Coast (PST)

Salary: $204,000 - $260,000 OTE

Company

hirify.global is the company behind the open observability cloud, focusing on open source, open standards, and open ecosystems.

What you will do

• Serve as the primary technical lead for a portfolio of strategic Grafana customers.
• Design and execute observability maturity journeys and technical roadmaps.
• Provide expert-level troubleshooting, RCA, and guidance to drive product adoption.
• Collaborate with Engineering and Product Management to advocate for customer needs and shape the product roadmap.
• Conduct workshops, training sessions, and develop technical documentation.
• Identify optimization opportunities to reduce customer costs and maximize ROI.

Requirements

• Must be located on the US West Coast.
• Bachelor's degree in Computer Science, IT, Math, or equivalent experience.
• Hands-on experience deploying and operating Kubernetes.
• 5+ years in technical support, TAM, consulting, or Professional Services.
• Strong understanding of observability solutions (Grafana, Prometheus, Loki).
• Ability to travel up to 25% to meet with clients.

Nice to have

• Deep experience with open source technologies in the observability space.
• Proven track record of connecting product usage to business value (ROI).
• Experience managing the full customer lifecycle in a post-sales capacity.

Culture & Benefits

• 100% remote-first global culture with high trust and autonomy.
• Transparent communication and open decision-making.
• Competitive compensation including Restricted Stock Units (RSUs).
• Generous leave policy: 30 days per year, including company shutdown days.
• In-person onboarding to integrate with the team.
• Career growth pathways within a high-growth scaling organization.