Contact Center Professional

TL;DR

Contact Center Professional (Banking): Providing high-quality support to banking clients through various communication channels with an accent on resolving inquiries related to daily banking products. Focus on processing customer requests, ensuring compliance with risk policies, and maintaining service efficiency in a fast-paced environment.

Location: Onsite at One Ayala Tower 2, Manila, Philippines.

Company

hirify.global is a global shared services organization supporting ING's banking operations worldwide.

What you will do

• Interact with clients via chat, voice, video, and email regarding banking products like payments and cards.
• Process customer requests and resolve complaints while adhering to regulatory and internal policies.
• Collaborate with team members to meet productivity targets and turnaround times.
• Identify and correct system-generated responses to ensure accurate service delivery.
• Participate in cross-skilling initiatives to handle multiple processes and communication channels.
• Report incidents and deviations to the appropriate internal bodies.

Requirements

• College undergraduate with professional experience in the banking domain, preferably in a BPO or shared service environment.
• Proficient in spoken and written English.
• Ability to work in a fast-paced environment and manage tight deadlines.
• Knowledge of MS Office and ability to perform standard operations and payments.
• Willingness to obtain required country-specific certifications (e.g., WFT for NL) within set timeframes.
• Ability to work a part-time schedule (minimum 20 to maximum 40 hours per week).

Culture & Benefits

• Opportunity to work in a professional banking environment.
• Exposure to international banking processes and standards.
• Collaborative team culture focused on shared objectives and continuous learning.
• Flexible and agile work environment supporting professional growth.