Transactional Quality Manager

TL;DR

Transactional Quality Manager: Leading quality assurance operations and team performance within a BPO environment with an accent on coaching, metric achievement, and operational excellence. Focus on driving team deliverables, performing administrative support, and ensuring high-quality service standards.

Location: Must be based in Quezon City, Philippines

Company

hirify.global is a global leader in intelligent operations and transformation, providing AI-powered solutions across diverse industries including finance, healthcare, and travel.

What you will do

• Lead and manage team performance to achieve established metric goals.
• Provide effective coaching and constructive feedback to subordinates.
• Perform administrative tasks to support operational requirements.
• Ensure completion of monthly deliverables and tasks.
• Utilize analytical skills to solve problems and make data-driven decisions.

Requirements

• Must have 3 to 5 years of experience as a Transactional Quality Manager.
• Overall 7 to 9 years of BPO industry experience.
• Strong problem-solving, decision-making, and analytical skills.
• Preferably a college graduate.

Culture & Benefits

• Free HMO coverage for self and dependents from Day 1.
• Structured career path with internal progression opportunities.
• Skills training and professional development programs.
• Paid leaves and annual performance appraisals.
• Safe and supportive work environment.