Global Technical Support Engineer

TL;DR

Global Technical Support Engineer (IT Operations): Providing L1–L2 technical support for global end-users and managing office IT infrastructure with an accent on device lifecycle management, endpoint security, and service desk operations. Focus on troubleshooting hardware/software issues, administering cloud-based identity and productivity tools, and ensuring consistent IT service delivery in a fast-paced, multicultural environment.

Location: Must be based in Bangkok, Thailand

Company

hirify.global is a leading global online travel platform and part of Booking Holdings, connecting millions of travelers to hotels, flights, and experiences worldwide.

What you will do

• Provide L1–L2 technical support for global end-users, including hardware/software installation and troubleshooting.
• Manage the full employee IT lifecycle, including device onboarding and asset offboarding.
• Handle incidents and service requests via ServiceNow, ensuring resolution within defined SLAs.
• Maintain local office IT infrastructure, including meeting rooms, AV/VC systems, and network connectivity.
• Administer Azure AD, Active Directory, and Google Workspace for user and device management.
• Ensure endpoint security and compliance through patching, encryption, and mass deployment tools like Intune or Jamf.

Requirements

• 2+ years of experience in L1–L2 support for office, network, and desktop infrastructure.
• Strong knowledge of Windows, macOS, and Microsoft Office in a corporate environment.
• Proficiency with endpoint management tools (Intune, Kace) and mass deployment solutions (Autopilot, Jamf).
• Experience administering Google Workspace and ticketing systems like ServiceNow.
• English: Full professional fluency required.
• Willingness to work shifts, participate in on-call rotations, and travel occasionally.

Nice to have

• ITIL Foundation certification or strong understanding of IT service management principles.

Culture & Benefits

• Work in a diverse, multicultural environment with over 74 nationalities.
• Opportunities for professional growth within a leading global tech company.
• Collaborative culture that values innovation, curiosity, and creative problem-solving.
• Access to a global network of offices and travel-related perks.

Hiring process

• Review the official hirify.global Hiring Process Guidelines before your interview.