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6 дней назад

Collaboration Tools and Cloud Solutions Engineer (Cloud)

Формат работы
onsite
Тип работы
fulltime
Грейд
middle
Английский
c1
Страна
Thailand
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

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TL;DR

Collaboration Tools and Cloud Solutions Engineer (Cloud Solutions): Managing and optimizing enterprise collaboration platforms and access management with an accent on reliability, security, and user experience. Focus on L3 escalation support, IAM lifecycle management, and the integration of cloud-based productivity tools.

Location: Bangkok, Thailand

Company

hirify.global is a leading online hotel reservation platform part of Booking Holdings, connecting people to destinations worldwide through a data-driven and innovative approach.

What you will do

  • Serve as the L3 escalation point for issues related to collaboration tools and cloud applications.
  • Provide end-to-end support for platforms including Microsoft 365, Google Workspace, Zoom, and Slack to ensure high availability.
  • Manage the full user access lifecycle, including account provisioning, role changes, and secure offboarding.
  • Perform root cause analysis for complex incidents and drive sustainable fixes in partnership with security and infrastructure teams.
  • Administer platform policies, permissions, and integrations, including SSO and other business systems.
  • Maintain operational documentation, runbooks, and knowledge base articles for cloud services.

Requirements

  • Bachelor’s degree in IT, Computer Science, or equivalent practical experience.
  • 3+ years of experience in application support or systems administration with a focus on cloud platforms.
  • English: Full professional fluency (written and spoken) required.
  • Hands-on experience supporting enterprise tools like Microsoft 365 (Teams, Exchange, SharePoint), Google Workspace, Zoom, or Slack.
  • Strong understanding of IAM concepts, including Entra ID, Active Directory, and user provisioning.
  • Experience with ITSM/ticketing tools such as ServiceNow or ServiceDesk.

Nice to have

  • ITIL Foundation certification or a basic understanding of ITIL service management principles.

Culture & Benefits

  • Opportunity to work in a highly multicultural environment with colleagues from 74 different nationalities.
  • A fast-paced, innovation-driven IT culture that values creative thinking.
  • Commitment to diversity, equity, and an inclusive work environment.
  • Professional growth opportunities within a global travel-tech leader.

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