Transformational Quality Manager (Six Sigma)

TL;DR

Transformational Quality Manager (Six Sigma): Leading quality improvement initiatives and managing team performance within a BPO environment with an accent on process optimization and metric achievement. Focus on coaching subordinates, driving operational excellence, and utilizing Six Sigma methodologies to deliver sustainable business outcomes.

Location: Must be based in Alabang, Muntinlupa, Philippines

Company

hirify.global is a global leader in intelligent operations and transformation, providing AI-powered solutions across diverse industries including finance, healthcare, and travel.

What you will do

• Lead teams to achieve metric goals and complete monthly deliverables.
• Provide effective coaching and constructive feedback to subordinates.
• Manage overall team performance and operational support tasks.
• Apply problem-solving and analytical skills to drive process improvements.
• Perform administrative tasks to ensure operational efficiency.

Requirements

• Must be based in Alabang, Muntinlupa, Philippines
• 7 to 9 years of total BPO experience.
• 3 to 5 years of experience as a Transformational Quality Manager.
• Preferably Greenbelt or Blackbelt certified.
• College degree preferred.

Nice to have

• Six Sigma Blackbelt certification.
• Experience in large-scale BPO operations.

Culture & Benefits

• Free HMO coverage for self and dependents from Day 1.
• Structured career path with internal progression opportunities.
• Skills training and professional development programs.
• Paid leaves and annual performance appraisals.
• Safe and collaborative work environment.