Customer Trust Enablement Lead (AI)

TL;DR

Customer Trust Enablement Lead (AI): Driving the security and compliance strategy to accelerate enterprise revenue with an accent on managing complex regulatory diligence for highly regulated industries. Focus on building automated trust platforms, leading customer security audits, and translating technical security posture into scalable assets for global growth.

Location: On-site in San Francisco, CA

Company

hirify.global is an AI platform company dedicated to building human-centric customer experiences, founded by industry veterans from Salesforce, Google, and OpenAI.

What you will do

• Own the end-to-end Customer Trust roadmap, aligning security priorities with company growth and competitive needs.
• Lead responses to enterprise security questionnaires and RFPs, serving as the primary security point of contact for strategic sales cycles.
• Drive automation platform strategy to scale security reviews and questionnaire responses using AI tools.
• Conduct live security meetings and audits with highly regulated customers in finance, healthcare, and insurance.
• Build systematic intelligence loops to translate regulatory requirements into internal product and engineering roadmaps.
• Develop and curate trust artifacts, including whitepapers, security landing pages, and sales enablement materials.

Requirements

• 10+ years of experience in compliance, security operations, or customer trust roles.
• 3+ years of experience building or scaling customer-facing security programs in high-growth environments.
• Proven track record of managing enterprise security relationships and leading audits with Fortune 500 CISOs.
• Deep understanding of international data protection and AI regimes (GDPR, UK GDPR, EU AI Act).
• Strong technical acumen in compliance frameworks (NIST 800-53, SOC 2, ISO 27001, PCI DSS, HIPAA).
• Ability to present complex security concepts to C-level executives and business stakeholders.

Nice to have

• Experience in AI/ML or high-growth SaaS companies.
• Field CISO or Customer Success Security experience.
• Familiarity with emerging AI standards like ISO 42001 or NIST AI RMF.
• Relevant certifications such as CISA, CRISC, CISM, or CISSP.

Culture & Benefits

• Comprehensive medical, dental, and vision benefits for employees and families.
• Flexible unlimited paid time off policy.
• Retirement plan and life/disability insurance.
• Parental leave and family-building benefits through Carrot.
• Daily lunch, snacks, and coffee provided in-office.
• Discretionary benefit stipend and equity participation for eligible employees.