Global Retention Senior Analyst (FMCG)

TL;DR

Global Retention Senior Analyst (FMCG): Delivering analytical and strategic value through win-back initiatives as part of the client partnership strategy with an accent on diagnosing root causes of churn and identifying recovery opportunities. Focus on building analytical pipelines, translating complex data into actionable recommendations, and re-establishing client ROI.

Location: Hybrid (Lisbon, Portugal)

Company

NIQ is the world’s leading consumer intelligence company, providing a holistic view of consumer buying behavior through advanced analytics and state-of-the-art platforms.

What you will do

• Lead the analytical pipeline for win-back initiatives, ensuring a structured trusted-advisor approach.
• Define and execute the strategic win-back analytical agenda aligned with client business priorities.
• Diagnose root causes of churn to identify and implement recovery opportunities.
• Re-establish client value by articulating impact, ROI, and long-term partnership potential.
• Collaborate with global and regional stakeholders to ensure consistent execution and accountability.
• Develop best practices, playbooks, and frameworks for sustainable client retention.

Requirements

• 5+ years of experience in an FMCG analytics environment.
• Fluent English (written and spoken) is required.
• Strong numerical skills and proven experience in data analysis.
• Experience in client management and servicing with commercial acumen.
• Proven consulting skills, including the ability to influence decisions in high-pressure situations.
• Strategic mindset capable of assessing risks and defining growth opportunities.

Culture & Benefits

• Hybrid work options and flexible working hours.
• Comprehensive onboarding and internal training programs.
• Access to professional learning platforms, including LinkedIn Learning.
• Employee Assistance Program (EAP) and volunteer time off.
• Dynamic environment with opportunities to engage with local and global companies.