Sr L3 Support Engineer (iPaaS)

TL;DR

Sr L3 Support Engineer (iPaaS): Providing high-level technical support and troubleshooting for a distributed iPaaS and API Management platform with an accent on system stability, scalability, and code-level debugging. Focus on resolving complex customer escalations, analyzing code in Java and C++, and optimizing infrastructure using Kubernetes and Docker.

Location: São Paulo, Brazil (Remote-friendly)

Company

hirify.global is a leading data, application, and process workflow automation solution specializing in iPaaS and API Management.

What you will do

• Resolve escalated customer issues by debugging complex problems in distributed systems.
• Analyze and fix code issues using Java, C++, and Angular.
• Troubleshoot RDBMS (Postgres, SQL Server) and web server technologies (Apache, Tomcat, Nginx).
• Manage and optimize containerized environments using Docker and Kubernetes.
• Create detailed technical documentation for issues and resolution processes.
• Mentor and coach Level 1 and Level 2 support representatives.

Requirements

• Advanced or fluent English proficiency.
• Experience in software development or L3 support roles.
• Proficiency in Java, C++, and UI technologies.
• Strong experience with Linux, Docker, and Kubernetes.
• Must be able to work effectively in a distributed, remote-first environment.
• BS/MS degree in Computer Science or equivalent professional experience.

Culture & Benefits

• Work for a growing leader in the iPaaS space.
• Flexible, remote-friendly work environment.
• Opportunities for career development and mentorship.
• Mission-driven culture focused on transforming API creation within business processes.