Junior CPS Survey Consultant

TL;DR

Junior CPS Survey Consultant (Consumer Panel Service): Supporting senior consultants in delivering actionable consumer insights and analytics to clients with an accent on FMCG market dynamics and data-driven strategy. Focus on managing client interactions, ensuring high-quality service delivery, and collaborating across internal teams to drive customer loyalty.

Location: Must be based in or able to work from Milan, Italy (Hybrid)

Salary: €27,500–€30,000 yearly

Company

NIQ is the world’s leading consumer intelligence company, providing a comprehensive understanding of consumer buying behavior through advanced analytics and global retail insights.

What you will do

• Deliver CPS insights and action-oriented solutions to clients by explaining complex analytical methodologies.
• Interact autonomously with client staff regarding both basic and advanced service needs.
• Participate in client meetings and presentations, both via phone and in-person.
• Collaborate with internal CPS, CAS, and Sales teams to provide holistic client support.
• Maintain high performance standards and promote a strong, collaborative team environment.
• Ensure service levels are met for all assigned client accounts.

Requirements

• 1-2 years of experience in FMCG and client dynamics.
• Full proficiency in PowerPoint and Excel.
• Italian: Mother Tongue or Fluent (written and spoken).
• English: B1 level or equivalent (written and spoken).
• Strong organizational skills with the ability to adapt to complex, changing environments.
• Ability to work independently and coordinate efforts within a virtual team setting.

Culture & Benefits

• Flexible working environment with hybrid work options.
• Comprehensive internal training and detailed onboarding agenda.
• Daily meal vouchers and life insurance coverage.
• Access to LinkedIn Learning and Employee Assistance Program (EAP).
• Regular staff and team events.