Canada Technical Solutions Analyst

TL;DR

Technical Solutions Analyst (Healthcare/Support): Provide first-line technical support by troubleshooting client issues across products and services with an accent on network protocols, web application diagnostics, and customer-facing problem analysis. Focus on documenting solutions, collaborating on recurring issue fixes, and leveraging AI tools to improve support workflows.

Location: Remote or Mississauga

Salary: $55,000 - $70,000 + 5% performance-based bonus

Company

hirify.global provides software and services for healthcare operations.

What you will do

• Troubleshoot and resolve technical issues for clients related to products and services.
• Apply structured problem analysis and effective questioning to identify root causes.
• Collaborate with the technical support team to implement solutions for recurring issues.
• Maintain detailed documentation of support activities and provided solutions.
• Use diagnostic and log analysis tools to investigate and debug issues.
• Participate in training and development to grow technical skills and support capabilities.

Requirements

• Strong technical troubleshooting experience and ability to resolve technical problems.
• Knowledge of network protocols and debugging tools (TCP/IP, HTTP, FTP, SSH, TLS/SSL).
• Experience with RDBMS (preferably SQL Server), APIs, and authentication/identity concepts (SSO/MFA, OAuth, OpenID).
• Experience supporting web-based software applications.
• Post-secondary diploma or degree in Information Technology or related field.
• Ability to explain complex technical concepts to both technical and non-technical audiences.

Nice to have

• Technical support experience.
• Healthcare domain knowledge (care delivery, care coordination, business intelligence, financial performance, or pharmacy workflows and integrations for skilled nursing, senior living, home health, or acute care).
• Familiarity with AI tools to enhance support workflows (e.g., MS Copilot, ChatGPT).
• Experience with diagnostic/log tools such as Kibana and AppDynamics.

Culture & Benefits

• Full-time benefits and overtime eligibility.
• Shift work eligibility preferred (not required).
• Base salary range across Canada locations with performance-based bonus component.
• In-office events for remote roles require travel to Mississauga and/or Salt Lake City for onboarding, team events, and meetings.

Hiring process

• Recruiter shares details of the total rewards package during the hiring process.
• Interviews and evaluation focused on technical support and troubleshooting capabilities.