Junior Customer Service Controller (Ecommerce)

TL;DR

Junior Customer Service Controller (Ecommerce): Optimizing customer service KPIs and reporting structures to enable data-driven decision-making with an accent on cost forecasting and process efficiency. Focus on developing business cases for optimization, managing CRM systems, and analyzing operational drivers to improve customer experience.

Location: Onsite in Hamburg, Germany

Company

hirify.global is one of Europe’s fastest growing e-commerce companies operating at the intersection of fashion and technology.

What you will do

• Optimize CS KPIs and reporting structures to enable data-driven decisions.
• Evaluate existing controlling processes and develop business cases for optimization.
• Prepare, plan, and continuously adjust volume and cost forecasts and budgets.
• Analyze operational drivers to improve efficiency and customer experience.
• Manage invoicing and billing processes with service providers.
• Administer CRM systems, handle user access, and develop automation tools.

Requirements

• Completed degree in economics or a comparable qualification.
• Business-fluent German and English skills.
• Experience in controlling, ideally within a customer service environment.
• Proficiency in Excel, including the use of complex formulas.
• Strong analytical skills and a structured way of thinking.
• Must be located in or able to work from Hamburg, Germany.

Culture & Benefits

• Flat hierarchies and a culture of direct communication.
• Environment based on ownership, trust, and clear responsibility.
• Social activities including team lunches, afterwork drinks, and company events.
• Inclusive workplace valuing diverse backgrounds and perspectives.