Senior Product Manager (AI)

TL;DR

Senior Product Manager (AI): Shaping the Monitoring & Research domain for an AI-native CX intelligence platform with an accent on Social Listening, Managed Channels Analytics, and Voice of Customer. Focus on transforming complex customer signals into actionable insights and improving the trust and accuracy of AI-powered analytics.

Location: Remote (Must be based in Saudi Arabia, Egypt, Jordan, Qatar, Bahrain, or Lebanon)

Company

hirify.global is an AI-native platform for customer experience (CX) intelligence that helps organizations understand and engage customers at scale across the MENA region.

What you will do

• Define the vision, strategy, and roadmap for Social Listening, Managed Channels Analytics, and Voice of Customer (VoC).
• Conduct deep discovery to understand customer decision-making and transform raw signals into measurable business outcomes.
• Collaborate with AI, Data, and Engineering teams to enhance insight accuracy, sentiment quality, and AI explainability.
• Execute rigorous prioritization using customer feedback, product data, and strategic commercial impact.
• Drive product adoption and retention by monitoring customer behavior and feedback loops.
• Foster alignment across Engineering, Design, AI, and Sales to build a culture of empowerment and problem-solving.

Requirements

• 5+ years of product management experience, preferably within B2B SaaS environments.
• Proven track record of leading the full product lifecycle from discovery and validation to delivery and iteration.
• Experience working with large datasets, analytics platforms, or technically complex AI systems.
• Ability to communicate technical concepts to non-technical audiences and align stakeholders under uncertainty.
• Must be based in Saudi Arabia, Egypt, Jordan, Qatar, Bahrain, or Lebanon.

Nice to have

• Experience with social listening, media monitoring, or research platforms like Brandwatch, Sprinklr, or Qualtrics.
• Familiarity with NLP, LLMs, sentiment analysis, or automated research workflows.
• Knowledge of MENA markets and experience working with Arabic-language products and dialects.

Culture & Benefits

• Ownership-driven environment that values customer outcomes over feature output and learning over certainty.
• Fast-paced culture that encourages challenging assumptions and evidence-based decision-making.
• Highly collaborative, cross-functional team structure across AI, Design, and Engineering.
• Significant room for impact in a region where world-class customer intelligence solutions are still emerging.