Business Analyst (Transport Operations)

TL;DR

Business Analyst (Transport Operations): Designing 'As Is' and 'To Be' processes for the transport sector with an accent on business requirement formalization and operational model design. Focus on organizing stakeholder workshops, drafting detailed operational procedures, and managing User Acceptance Testing (UAT).

Location: Based in Belgium

Company

An independent technology consulting firm providing guidance and solutions to businesses across various sectors globally.

What you will do

• Define 'As Is' and 'To Be' processes in collaboration with Process Managers to identify and solve pain points.
• Formalize business requirements as EPICs and FEATURES within Jira and Confluence.
• Organize workshops, interviews, and collaborative sessions to gather requirements from end-users and management.
• Define acceptance criteria and conduct functional testing sessions and User Acceptance Testing (UAT).
• Draft detailed operational procedures and user manuals for the new operational model.
• Support change management activities, including training, communications, and information sessions.

Requirements

• 4 to 6 years of experience in business analysis for IT projects.
• Fluent proficiency in English, French, and Dutch.
• Master’s degree in Business, Finance, IT, or a related field.
• Proficiency with MS Office suite and experience with data visualization tools.
• Experience working within large organizations or the public sector.

Culture & Benefits

• Access to a robust training system via an internal Academy with 250+ modules.
• Opportunity to work in a diverse international community with 110+ nationalities.
• Engagement in ESG initiatives and social/environmental impact through the WeCare Together program.
• Financially stable, multicultural environment with a strong internal growth culture.

Hiring process

• Brief virtual or phone call to align motivations and expectations.
• Average of 3 interviews with line managers and team members to evaluate skills and culture fit.
• Case study or technical assessment (role play, problem-solving scenario) depending on the role.