Key Account Manager (Cybersecurity)

Location: Hybrid, New Taipei City, Taiwan

Company

hirify.global provides independent expert services focused on safety, security, and sustainability across approximately 60 countries.

What you will do

• Manage day-to-day relationships across an assigned B2B client portfolio.
• Create annual account plans covering organizational maps, revenue history, product roadmaps, regulatory exposure, and expansion opportunities.
• Drive contract renewals and proactive retention activities before expiry.
• Identify and develop cross-sell and expansion opportunities through tailored business cases.
• Conduct Quarterly Business Reviews and present partnership value, priorities, and recommendations.
• Coordinate with technical, delivery, and commercial teams on project status, timelines, quality concerns, onboarding, and churn recovery.

Requirements

• 3–7 years of experience in key account management, client success, or technical sales in B2B services.
• Experience managing renewal cycles and proactive retention strategies.
• Ability to identify cross-sell opportunities, analyze account data, and prioritize growth targets.
• Comfort presenting commercial recommendations to senior client stakeholders.
• Fluent Mandarin Chinese and functional English; TOEIC 650+ or equivalent English proficiency required.
• Client-centric, organized, and commercially assertive approach.

Nice to have

• Experience in TIC, cybersecurity, product certification, or compliance services.
• Knowledge of structured account planning frameworks or account health scoring.
• Understanding of EU regulatory timelines, including CRA and RED.
• Experience coordinating technical, delivery, and commercial resources.

Culture & Benefits

• Permanent full-time employment with a 40-hour work week.
• Attractive salary and comprehensive social benefits.
• Opportunity to work independently and take responsibility from an early stage.
• Varied career options and further professional development.