Technical Support Engineer (AI)

TL;DR

Technical Support Engineer (AI): Providing in-depth technical support and debugging complex issues for professional programmers using the hirify.global IDE with an accent on automation and workflow optimization. Focus on representing the company in technical conversations with enterprise users and partnering with engineering to shape the product roadmap.

Location: Singapore

Company

hirify.global is an AI-focused product company building the best coding tool for professional programmers through inventive research and engineering.

What you will do

• Provide in-depth technical support via tickets and Slack to resolve complex user issues.
• Debug, reproduce, and troubleshoot software bugs and usability problems.
• Design and build internal tools and automations to scale support operations.
• Represent the company in technical conversations with enterprise users and developers.
• Partner with Product and Engineering to escalate critical issues and provide roadmap insights.
• Maintain and expand user-facing documentation and internal knowledge bases.

Requirements

• Experience in technical support, software engineering, or a related technical role.
• Strong understanding of software development workflows, IDEs, and LLMs.
• Proven debugging skills and a passion for solving complex technical problems.
• Clear and concise communication skills for both technical and non-technical audiences.
• Self-starter mindset with curiosity, creativity, and a bias for action.
• Must be based in or authorized to work in Singapore.

Culture & Benefits

• Work in a flat, small, and talent-dense organization.
• Collaborate directly with product and engineering teams.
• Engage in a culture that values truth-seeking, spirited debate, and shipping code.