Dynamics Support Manager (ERP)

TL;DR

Dynamics Support Manager (ERP): Managing the live service health and audit readiness of the Finance Technology estate with an accent on Microsoft Dynamics 365 Finance & Operations. Focus on leading blended L1/L2 support teams, governing change control processes, and ensuring ITGC compliance.

Location: Hybrid (must spend at least 2 days a week in the office)

Company

hirify.global is a leading global fashion e-commerce company focusing on operational excellence within its Finance and Supply Chain technology.

What you will do

• Lead 24/7 L1/L2 support operations for the Finance Technology estate, primarily focusing on D365 F&O and SAP Concur.
• Own the release cadence and change control process to ensure deployments are predictable, tested, and well-governed.
• Accountable for ITGC compliance, managing access, segregation of duties, and audit evidence readiness.
• Manage blended teams of internal staff and third-party offshore partners across multiple time zones.
• Drive continuous improvement in support tooling, automation, and knowledge management to reduce ticket volumes.
• Manage vendor relationships, contracts, and offshore partner performance against agreed SLAs.

Requirements

• Proven experience leading technical support teams in a 24/7 operational model.
• Deep expertise in Microsoft Dynamics 365 Finance & Operations (D365 F&O).
• Strong understanding of ITGC compliance, risk management, and audit readiness.
• Experience in release management, change advisory, and deployment governance.
• Ability to manage third-party offshore vendors and complex stakeholder relationships.
• Must be able to spend at least 2 days a week in the office.

Culture & Benefits

• Collaborative environment that values in-person interaction for faster decision-making and deeper connection.
• Commitment to professional growth, development, and career progression for in-house colleagues.
• Culture of continuous learning, incident analysis, and knowledge sharing.
• Inclusive and service-focused team environment.