Senior IT Support Specialist (AI)

TL;DR

Senior IT Support Specialist (AI): Managing global IT infrastructure and internal systems with an accent on operational excellence, business continuity, and the internal adoption of AI. Focus on designing scalable infrastructure, automating IT workflows using Python, and establishing AI governance standards.

Location: Hybrid in Bosnia & Herzegovina, Serbia, or North Macedonia

Company

Global design and development software company building products for startups and Fortune 500 companies.

What you will do

• Provide advanced technical support and troubleshoot complex IT issues across multiple departments and business-critical systems.
• Lead the design, implementation, and maintenance of IT infrastructure, including servers, networks, and storage systems.
• Administer enterprise AI tools and licenses, managing provisioning, access, and usage reporting for leadership.
• Design and build AI-powered workflows and internal automations to streamline operational productivity.
• Oversee IT security measures, compliance, backups, and disaster recovery solutions to ensure business continuity.
• Collaborate with senior management to shape IT strategies and coach junior IT staff.

Requirements

• Bachelor's degree in Computer Science, IT, Software Engineering, or equivalent experience.
• 5+ years of experience in IT support or systems administration with a track record of resolving complex issues.
• Deep expertise in hardware, software, and network troubleshooting, including virtualization and storage lifecycle management.
• Practical experience with backups, system imaging, and disaster recovery planning.
• Proficiency with enterprise SaaS/AI platforms and scripting skills (e.g., Python) for building internal tooling.
• English: B2+ (fluent written and spoken) required for daily communication in international teams.

Nice to have

• Relevant certifications such as ITIL, CompTIA, Microsoft, Cisco, or security credentials.

Culture & Benefits

• Opportunity to work in a pleasant, cooperative, and international atmosphere.
• Culture of proactive and continuous learning and professional improvement.
• Direct involvement in technology enablement and the rollout of cutting-edge AI tools.
• Collaborative environment focusing on high quality and client satisfaction.