Service Desk Consultant

TL;DR

Service Desk Consultant (Windows/Office): Providing technical support and troubleshooting for hardware and software systems with an accent on Office and Windows environments. Focus on resolving user issues, creating support documentation, and ensuring high-quality customer service.

Location: On-site in Lisbon, Portugal

Salary: 28,000-52,000 EUR / Year

Company

hirify.global is a specialized IT consulting partner with 18 years of experience helping clients make the right decisions in a fast-moving market.

What you will do

• Provide comprehensive hardware and software support, including remote user assistance.
• Perform deep troubleshooting for Office and Windows environments.
• Manage Helpdesk operations and maintain system stability.
• Develop and update technical support documentation.
• Collaborate with users to resolve technical issues with a strong customer-centric approach.

Requirements

• Minimum of 3 years of proven experience in a Service Desk or similar role.
• Solid expertise in Windows and Microsoft Office support.
• Proficiency in hardware and software troubleshooting.
• Must be based in or able to work on-site in Lisbon, Portugal.
• Excellent communication skills and ability to manage stress.

Culture & Benefits

• Permanent full-time contract with comprehensive health insurance.
• Generous paid leave: 22 days of vacation plus 4 extra annual days.
• Meal allowance provided via Coverflex card.
• Annual training budget for professional growth.
• Referral bonuses and special flexible discounts.
• Agile, people-centered, and team-oriented company culture.