Data Center Technical Support Technician (IT Infrastructure)

TL;DR

Data Center Technical Support Technician (IT Infrastructure): Providing on-site technical support and physical maintenance for servers, network equipment, and storage systems in data centers with an accent on hardware replacement and cabling. Focus on ensuring operational excellence in mission-critical environments through precise execution of technical procedures and infrastructure upgrades.

Location: Must be based in Lisbon or Porto (On-site)

Salary: 150€ - 250€ / day

Company

hirify.global is an innovative and growing company focusing on professional development and high-quality technical services.

What you will do

• Perform on-site interventions and hardware replacements, including HDDs, SSDs, memory modules, and power supplies.
• Install, relocate, and configure IT equipment such as servers, storage arrays, switches, and firewalls.
• Manage rack installation, cable patching (copper and fiber optic), and equipment labeling.
• Conduct visual inspections of equipment status indicators, alarms, and environmental conditions.
• Provide remote assistance to infrastructure teams and coordinate with external OEM vendors.
• Maintain accurate asset inventories and provide detailed intervention reports.

Requirements

• Proven experience in Data Center, Infrastructure, or IT Operations environments.
• Practical experience with enterprise server platforms (Dell, HPE, Lenovo, Cisco).
• Basic knowledge of networking concepts, including switching, routing, VLANs, and structured cabling.
• Fluent Portuguese and B2 English proficiency are required.
• Ability to follow technical documentation and execute procedures with high accuracy.
• Flexibility to support activities outside of standard business hours.

Nice to have

• Experience supporting Tier III or Tier IV data centers.
• Industry certifications such as CompTIA A+, Network+, or CCNA.
• Knowledge of ITIL processes and service management practices.
• Experience in mission-critical or high-availability environments.

Culture & Benefits

• Access to flexible pay and medical insurance as social benefits.
• Unlimited access to technological training.
• Opportunities for professional growth within a dynamic and proactive team.
• Culture of responsibility and commitment to work quality.