Mid-Market Customer Success Manager (AI)

TL;DR

Mid-Market Customer Success Manager (AI/LegalTech): Guiding mid-market clients through the adoption of agentic AI solutions into legal workflows with an accent on strategic implementation and scalable process creation. Focus on driving product adoption, managing a portfolio of 40+ clients, and designing playbooks to increase efficiency at scale.

Location: Must be based in New York, Dallas, or San Francisco

Salary: $125,000 – $145,000 USD

Company

hirify.global is transforming legal and professional services by combining frontier agentic AI with an enterprise-grade platform to reshape critical knowledge work.

What you will do

• Lead the integration of hirify.global into client workflows to ensure seamless adoption and optimal use of AI solutions.
• Evangelize LLM capabilities to end users, ensuring the product becomes a daily essential.
• Serve as the primary contact for 40+ mid-market clients using a prescriptive and consultative approach.
• Drive scalability by designing playbooks, documentation, and automation for the mid-market strategy.
• Monitor customer health using analytics and feedback to ensure high ROI and renewal readiness.
• Relay client insights to internal teams to aid in the continuous improvement of products and services.

Requirements

• Professional experience in legal firms or SaaS organizations managing a high volume of client cases.
• Excellent communication and strategic planning skills to influence stakeholders at various levels.
• Ability to ruthlessly prioritize competing tasks and manage demanding customers.
• Strong team-first mentality, described as empathetic, structured, and collaborative.
• Must be located in New York, Dallas, or San Francisco.

Nice to have

• Experience working with Salesforce and Catalyst.

Culture & Benefits

• Opportunity to work at the forefront of AI technology and innovation.
• Ability to directly shape the growth and direction of the Customer Success program.
• Collaborative work environment that promotes rapid professional growth and learning.
• Culture based on decisiveness, simplicity, and a commitment to excellence.