Customer Services Expert

TL;DR

Customer Services Expert (Customer Support): Handling inbound and outbound calls within a contact centre environment with an accent on resolving customer enquiries and managing account records. Focus on providing high-quality customer service, processing payments, and assisting customers with financial health and loss recovery.

Location: Manchester

Salary: £17.46 per hour

Company

hirify.global is a leading recruitment consultancy specializing in Automotive, Design, Engineering, and Technology.

What you will do

• Manage inbound and outbound calls to provide outstanding customer service to customers and dealers.
• Handle enquiries via email, live chat, SMS, and post.
• Process customer payments and investigate payment-related issues or refunds.
• Assist customers with financial health, loss recovery, and end-of-contract processes.
• Provide technical support for the Client's Pass / Account Manager Online.
• Perform account administration tasks such as name and address changes.

Requirements

• Must be based in Manchester
• Strong written and verbal communication skills for phone interactions.
• Confident IT skills and ability to learn new systems quickly.
• Resilience and adaptability in a fast-paced contact centre environment.
• Proven ability to take ownership of customer queries and resolve them effectively.

Nice to have

• Previous experience working in a customer contact centre environment.

Culture & Benefits

• 6-month contract duration.
• Payment via Umbrella Rate (Inside IR35).
• Support from an in-house Contractor Care Team.
• Referral fee of up to £600 for suitable candidates.