Service Manager (Medtech)

TL;DR

Service Manager (Medtech): Developing and executing service strategies to ensure operational excellence, compliance, and customer satisfaction across Singapore and South East Asia with an accent on team leadership and technical service delivery. Focus on managing field service operations, auditing regional distributors, and ensuring strict adherence to quality and safety standards in medical environments.

Location: Must be based in Singapore with 20-30% travel within the region.

Company

hirify.global is a global provider of innovative medical technology solutions for intensive care, cardiovascular procedures, and operating rooms, employing over 12,000 people worldwide.

What you will do

• Lead, train, and schedule field service personnel to ensure high-quality service delivery.
• Manage field service operations, including order processing, spare parts management, and equipment maintenance.
• Conduct quarterly reviews and yearly audits of SEA distributors to ensure compliance and technical proficiency.
• Collaborate with internal departments to support sales, tender preparation, and process improvements.
• Ensure on-time closure of field safety corrective actions and maintain compliance with QMS and safety regulations.
• Establish and maintain strong relationships with key hospital stakeholders and external partners.

Requirements

• Diploma or Degree in Mechanical or Electrical Engineering or equivalent medical device background.
• 5+ years of hands-on experience in medical equipment installation and maintenance.
• Fluent in English (verbal and written).
• Ability to travel within the SEA region as required.
• Strong understanding of mechanical and electrical systems and Service Level Agreement management.
• Proven leadership skills to align team objectives with company KPIs.

Culture & Benefits

• Opportunity to work with life-saving technology in a diverse, global team.
• Commitment to professional and personal development.
• Equal opportunity employer focused on making healthcare accessible.
• Exposure to international standards and regional operations in the medical device industry.