Sustaining Engineering Lead (SaaS)

TL;DR

Sustaining Engineering Lead (SaaS): Owning the end-to-end lifecycle of critical technical escalations and incident management for the hirify.global Data Intelligence Platform with an accent on triage, debugging, and cross-functional coordination. Focus on driving rapid resolution of high-severity outages, optimizing operational metrics, and leading a rotating squad of engineers to ensure system stability.

Location: Must be based in the UK (Remote/Hybrid)

Company

hirify.global is an innovative, fast-growing company focused on the data management space.

What you will do

• Oversee the entire ticket lifecycle from initial triage to verified production deployment.
• Lead the engineering response during critical, high-severity platform outages as Incident Commander.
• Organize and optimize the rolling schedule for engineers rotating into the squad from feature teams.
• Act as the primary link between Engineering, Support, Customer Success, and Product teams.
• Track and report on key operational metrics to eliminate bottlenecks in response and resolution times.
• Guide the team through deep-dive debugging of complex distributed systems.

Requirements

• Must be based in the UK.
• Strong background in Software Engineering, SRE, or Tier 3 Support Engineering.
• Proven experience managing high-pressure situations and production outages.
• Deep expertise in issue tracking (Jira), version control (GitHub), and CI/CD pipelines.
• English: C1+ required for clear communication with executives and enterprise clients.
• Experience using AI for incident detection and triage.

Culture & Benefits

• Competitive salary and benefits package.
• Flexible work arrangements (remote or hybrid).
• Opportunities for professional growth and development.
• Collaboration with a passionate and diverse team.