Customer Success & Support Intern (SaaS)

TL;DR

Customer Success & Support Intern (SaaS): Supporting the Podio product by resolving customer issues and facilitating onboarding with an accent on troubleshooting and customer engagement. Focus on analyzing customer trends, updating documentation, and collaborating across product and engineering teams to improve user experience.

Location: Hybrid Sofia, Bulgaria

Company

A trusted provider of software that enables customers to develop, deploy, and manage responsible, AI-powered applications and experiences.

What you will do

• Respond to incoming customer questions via chat, email, and tickets.
• Investigate and resolve basic product issues with guidance from the team.
• Support onboarding sessions and help customers adopt new features.
• Assist with basic data analysis and reporting to track customer trends and feedback.
• Update help articles and internal knowledge base documentation.
• Collaborate across product, engineering, and sales teams to solve user problems.

Requirements

• Must be based in or be able to work hybrid in Sofia, Bulgaria.
• Proficiency in English (written and spoken).
• Strong communication skills and a genuine desire to help people.
• Interest in technology, SaaS products, or business operations.
• Organizational skills and the ability to manage multiple tasks.

Nice to have

• Basic understanding of how web applications work.
• Interest in data, reporting, or process improvement.
• Exposure to tools like Excel or Google Workspace.

Culture & Benefits

• Generously paid internship program.
• 15 days of vacation for 6 months plus an extra day off for your birthday.
• Dedicated mentor and a detailed onboarding plan.
• Premium healthcare and dental care coverage.
• Modern office featuring an onsite gym.
• Possibility of future job opportunities based on performance.