Senior Traffic Management (Telecommunications)

TL;DR

Senior Traffic Management (Telecommunications): Managing and optimizing voice traffic across the network to ensure optimal resource utilization with an accent on SIP/TDM infrastructure and carrier routing. Focus on troubleshooting complex telephony issues, configuring session border controllers, and analyzing voice traffic patterns.

Location: Sandy, UT, USA

Company

hirify.global is a global software leader specializing in AI, cloud, and digital solutions for customer experience, financial crime prevention, and public safety.

What you will do

• Build and manage routing schemes for Toll-Free and Termination traffic to optimize network performance.
• Monitor traffic, handle carrier routing issues, and conduct cost analysis and risk mitigation.
• Provide carrier traffic forecasts and collaborate with vendors to resolve technical problems.
• Perform data profiling to correct anomalies and manage rate profiles for competitive pricing.
• Develop Power BI reports and load rate decks to Sonus/Ribbons SBCs.
• Serve as a technical resource and lead teams or projects in complex network situations.

Requirements

• Bachelor’s Degree in Telecommunications, Information Systems Management, or equivalent experience.
• 3+ years of experience with TDM and SIP networks at the enterprise or carrier level.
• Expertise in SIP Trunks, VOIP capacity planning, and session border controllers (SBC).
• Proficiency in voice protocols including SIP, H323, MGCP, and SCCP.
• Strong skills in troubleshooting SIP call issues, analyzing call traces, and resolving TDM/PSTN problems.
• Must be based in Sandy, UT.

Culture & Benefits

• Opportunity to work for an innovation powerhouse recognized as a market leader in AI and cloud.
• Exposure to high-scale operations managing millions of customer interactions daily.
• Collaborative environment focusing on challenging limits and high execution standards.
• Equal opportunity employer providing a diverse and inclusive workplace.